I never do online reviews, however in this case I felt I had to. I was in the market for a lawn tractor and a friend who has been a long time customer of United Ag & Turf in Milford referred me to them. I was very impressed right from the beginning,, from the sale to the service. Al N., who was the sales person, did not try to over sell me, rather he asked me a bunch of questions and recommended to me, a tractor based on MY needs, not necessary the most expensive one.
When I picked it up, they spent the time to go over everything with me to make sure I knew exactly how to use it and made sure I knew all the features. After about a week, I had a slight problem. The safety switch on the tractor needed a minor adjustment, something I could have easily done myself. I called the service department to ask where the adjusting screw was so I can adjust it. I talked to a gentleman named Wayne. When I asked him how to adjust it, he simply said "that is not your problem, its ours" He told me he will send someone out to my house to pick it up and fix it immediately.
I was very surprised when he told me this since they are in New Hampshire and I live in Massachusetts and furthermore it was something I could have easily done myself with a little guidance. A lot of companies go out of their way when it comes to the initial sale and if you have a problem they are no where to be seen. Not these guys. They went out of their way to do what it took to take care of this minor problem I had. Very impressive!! If you are looking for a company who not only has the best when it comes to products, but also actually STANDS behind there products AFTER the sale, I would highly recommend this company. Great products and more importantly, Great people who work there. I will continue to do business with them and recommend them to friends and family in the years to come !!
MATTHEW PESCATORE